Turning around a loss-making home care franchise
BK has done what many owners are trying to do: take a struggling service business, fix its operations, grow its referral base, and build value that can be realized in a sale.
Read the case studyWhat I do
How I help
- Turn the owner's goals into a short list of priorities with owners and dates
- Run a weekly or monthly leadership rhythm with clear KPIs
- Coach managers and hold them accountable for results
- Stand in as interim operations leader during a gap or transition
- Advise the owner or board on the hard calls
ForOwners, boards and CEOs of growing organizations
Proof
Related case studies
Leading an education franchise turnaround
BK leads from the owner's seat, with his own capital invested. He knows how to cut costs without losing good people, work within a franchise system, and negotiate with landlords and partners.
Read the case studyEngagement models
How we can work together
| Engagement | Typical time | What you receive |
|---|---|---|
| Hourly advisory | 4 hrs minimum | Working sessions, document reviews and decision support when you need an experienced second opinion. |
| 30-Day Assessment | 15–20 hrs | Interviews, written findings, prioritized fixes and a 30-day improvement roadmap. |
| Project Health Check | 2–4 weeks | Schedule, budget, risk and vendor review of one program, with a recovery plan. |
| Fractional leadership | 4–8 hrs/week | A standing seat at your leadership table, monthly KPI reviews and ongoing accountability. |
Fees are quoted per engagement after the introductory call. Proposals are priced in U.S. dollars.
All six services
All six services
Many engagements combine two or more. The consultation is the place to sort out which fit.
01 You are hereExecutive & Fractional LeadershipPart-time senior leadership that owns results: setting priorities, guiding your leadership team and holding the work accountable.Learn more02Operations & PerformanceProcess improvement, cost control, KPI reporting, service delivery and vendor management, grounded in years of running service businesses.Learn more03Transformation & Program DeliveryProgram recovery, PMO setup and change management to get major initiatives delivered on plan, with onshore and offshore teams.Learn more04Entrepreneurship & Business TransitionsPractical advice on buying, growing, merging and selling a business, from someone who has done each one himself.Learn more05Technology-Enabled Business ImprovementTechnology program oversight, clear requirements, and practical AI adoption for business teams, always with human review.Learn more06Healthcare & Home Care OperationsOperations, referral growth, billing and compliance for home care agencies and healthcare service providers, from someone who ran one for eight years.Learn more